FAQs Archive - MT Solar

Q: Pivot Pipes and Adjusting for Pole Spacing

From our Pro Tip series, this short video shows you how to adjust for pole spacing and when to tighten the collars on your pivot pipe. https://youtu.be/HITlgH_ZnAY

Q: What is MT Solar's Return / Refund Policy?

Please keep in mind that all MT Solar mounts are made-to-order specifically for the site and project. We understand that sometimes things change in unexpected ways. If you need to return a product this is our policy: No changes are allowed after a mount enters production. A 25% restocking fee applies to all returns.

Q: Lost Password / Login Issues

You can reset your password on the " My Account " page. Click on "Lost Your Password" in the login area. Enter your email or username and a password reset link with be emailed to you. https://youtu.be/7CyxvPuasuE

Q: How can I get a foundation estimate?

You can go onto the project calculator to immediately get a foundation estimate for concrete embedment. For other foundation types, you will need to fill out the project form and our engineering department can estimate the foundation you’ll need for your project.

Q: Do I need to have a lift or crane to get the array set?

Hoisting your array is done with a standard chain hoist that is connected to our lifting bracket inserted in the top of the pole.

Q: Where are the installation manuals?

All of our manuals can be found here .

Q: How difficult is it to install an MT Solar Mount?

MT Solar mounts are designed with the installer in mind, making the process simple and straightforward. We offer support to help you through the process. We provide clear, user friendly installation manuals to guide you and are always ready to help you over the phone.

Q: What is the shipping transit time for my order?

All of our shipments leave Charlo, MT, so depending on where the shipment is headed, it can take 2-6 days. Shipments sent to Canada usually take a little longer due to customs.