FAQs Archive - MT Solar

Q: Do I need a chain hoist and lift bracket?

Yes, you will need a chain hoist and lift bracket for each pole of your mount during installation. These are removed once installation is complete and can be reused on future installs. Watch this video for more information: https://youtu.be/VKwUgIHjqO8

Q: Do you have tips for setting poles in concrete?

Watch this video to learn some tips and tricks for laying out your foundation, digging holes, understanding lateral forces, handling steel poles, and getting ready for the solar array installation. https://youtu.be/ORazdlqMC_8

Q: Pivot Pipes and Adjusting for Pole Spacing

From our Pro Tip series, this short video shows you how to adjust for pole spacing and when to tighten the collars on your pivot pipe. https://youtu.be/HITlgH_ZnAY

Q: What is MT Solar's Return / Refund Policy?

Please keep in mind that all MT Solar mounts are made-to-order specifically for the site and project. We understand that sometimes things change in unexpected ways. If you need to return a product this is our policy: No changes are allowed after a mount enters production. A 25% restocking fee applies to all returns.

Q: Lost Password / Login Issues

You can reset your password on the " My Account " page. Click on "Lost Your Password" in the login area. Enter your email or username and a password reset link with be emailed to you. https://youtu.be/7CyxvPuasuE

Q: How can I get a foundation estimate?

You can go onto the project calculator to immediately get a foundation estimate for concrete embedment. For other foundation types, you will need to fill out the project form and our engineering department can estimate the foundation you’ll need for your project.

Q: Do I need to have a lift or crane to get the array set?

Hoisting your array is done with a standard chain hoist that is connected to our lifting bracket inserted in the top of the pole.

Q: Where are the installation manuals?

All of our manuals can be found on our Downloads page. .

Q: How easy is it to install an MT Solar Mount?

MT Solar mounts are designed with the installer in mind, making the process simple and straightforward. Once you try it you may never want to climb on a roof again. There are clear, user friendly installation manuals to guide you. If this is your first install or perhaps a tricky project, let us offer support to help you through the process. We are always ready to help you over the phone - 1-844-687-6527. https://youtu.be/BjqRpOpzPW4