Frequently Asked Questions
Hoisting your array is done with a standard chain hoist that is connected to our lifting bracket inserted in the top of the pole.
Any! With multiple foundation options and many available configurations, MT Solar mounts have been installed in uneven, snowy, rocky, windy, and sandy terrain.
MT Solar mounts use an industrial baked enamel finish that is applied with an electrostatic gun and baked at 180° F. Standard mounts are supplied with a dark grey coating. We do offer custom paint colors or galvanizing for an extra fee.
We ship via freight carriers to the the US and Canada. If you need a mount shipped elsewhere, we can assist you in organizing your own freight.
All of our shipments are fully insured and ship on the most cost and time effective option. If you have a shipping carrier you prefer, you can select this option when ordering.
You can request lift gate service at checkout. For other shipping instructions, please contact a sales representative.
All of our shipments leave Charlo, MT, so depending on where the shipment is headed, it can take 2-6 days. Shipments sent to Canada usually take a little longer due to customs.
MT Solar mounts are designed with the installer in mind, making the process simple and straightforward. Once you try it you may never want to climb on a roof again. There are clear, user friendly installation manuals to guide you. If this is your first install or perhaps a tricky project, let us offer support to help you through the process. We are always ready to help you over the phone – 1-844-687-6527.
All of our manuals can be found on our Install Guides page.
We do! Reach out to us via phone (844-687-6527) or email to describe your specific project needs, and we can develop a design that will work for you for an additional cost.
No more ladders, ropes, or life insurance policies! The manual tracker tilt adjust is designed to be both easy and fast, allowing you to adjust the tilt from ground level with minimal effort. On multi-pole projects, if you are doing it by yourself, we recommend adjusting each pole in approximately 5° increments. Obviously one person per pole works too, but it is not required for adjustment.
We will provide a complimentary foundation recommendation for concrete embedment.
For other foundation types, you can take our free calc pack to an engineering firm in your area.
You can reset your password on the “My Account” page. Click on “Lost Your Password” in the login area. Enter your email or username and a password reset link with be emailed to you.
Please keep in mind that all MT Solar mounts are made-to-order specifically for the site and project.
We understand that sometimes things change in unexpected ways. If you need to return a product this is our policy:
- No changes are allowed after a mount enters production.
- A 25% restocking fee applies to all returns.
From our Pro Tip series, this short video shows you how to adjust for pole spacing and when to tighten the collars on your pivot pipe.
Watch this video to learn some tips and tricks for laying out your foundation, digging holes, understanding lateral forces, handling steel poles, and getting ready for the solar array installation.
Yes, you will need a chain hoist and lift bracket for each pole of your mount during installation. These are removed once installation is complete and can be reused on future installs. Watch this video for more information:
This is a question we get fairly often. You have set your poles in concrete, and everything is going well. Then you find that either the poles are uneven vertically or the spacing does not match your drawing.
No need to worry. We understand this can happen and have built-in a variance factor of about 3 inches in any direction. Your installation will be fine, and without a laser level, no one will notice.
Over the years, we have developed methods to compensate for these situations. If you are farther out than 3 inches or would just like a little reassurance, please call us.
1-844-687-6527
Purchasing a mount directly from us offers installation, shipping, and warranty support after your mount leaves our shop. We believe in our product and want to help you through any questions or issues you may face.
MT Solar mounts can be designed to work with any module size. Our products are highly configurable, so we can support most industry modules.
HOIST and TILT!
MT Solar pole mounts are designed to be hoisted during installation. That means the majority of the installation work (assembly and wiring) is done at a comfortable level and the entire array is hoisted for final installation. This greatly increases your team’s safety and installation efficiency. Our pole mounts also have a tilt adjuster, that can easily be rotated to vary your array’s tilt angle from 5-90°. Both of these features are patented by us, so they are features you will not find anywhere else!
Modules on our pole mounts are configured in landscape. The quantity of modules across can vary depending on the total quantity of panels required. For arrays with more than 9 panels, we provide arrays of 4 or 5 (Tall) modules high. All of our mounts can be made to have only 3 panels high, just reach out to us for that custom option.
Multiple Poles connected in a series to mount arrays larger than 20, 60C modules.The spacing on our multipole mounts varies based on the size of the array.
Our larger mounts (6+ modules) are designed to be installed on 6”, 8”, or 10” NPS steel pipes with Schedule 40 or 80. The National Pipe Standard requires the outer diameters of these pipes are 6.625”, 8.625”, and 10.75” respectively. The pipe schedule varies the gauge or thickness of the pipe. We typically design for the smallest (least expensive) size required for your array using site-specific inputs.
MT Solar’s Autodesigner will calculate your needs based on site-specific conditions. The design tool runs real time calculations based on your inputs and the wind and snow loads in your location. Send us your project specifics on this design assistance form.
You can register to be an installer here! You should do so to get project savings and additional project assistance. We love to get to know you!
MT Solar provides solar array mounting solutions. We design, test, and manufacture industry leading pole mounts. The pole mount can support 1-16 modules on one pole or be connected in a multipole to support as many modules as required. All of our products are backed by exceptional customer service and technical support.
Yes! Our products are backed by a 10 year warranty.
If you experience an issues with one of our products, please fill out the Support Form to get assistance.
The fastest way to get a quote is to fill out the design and quote assistance form to help us determine exactly what mount you need to order.
From there, you will receive and email quote and can work with our sales team for assistance with your solar project.
Absolutely- online ordering is easy! Our design team reviews your order before it heads to manufacture to ensure everything is accurate and will reach out to you if necessary. We are always here to guide you through the process too!
We accept all major credit cards, ACH payments, or check by mail.
Yes, we can help coordinate with an engineering firm to get your drawing stamped for all 50 US states, all Canadian Provinces, and US territories. By reaching out to your local building jurisdiction, you can determine if you will need just a stamped drawing or the stamped drawing and calcs to meet the permitting requirements.
Get started by filling our design assistance form and indicate you would like engineering. We will work with you to determine the proper mount and then take that drawing to get the engineer’s sign off.
Yes. Our Top of Pole mounts come standard with Tamarack 3.1 Heavy Duty rail kits. We bundle the rail kit with the mount and ship the package complete from our warehouse. If you would like to use your own rail, please contact our sales team. They will be happy to help you determine if your rail choice is manufactured to meet the span for your specific project.
After you determine the pole mount for your project, there are three main three items you will need to complete the installation:
- Steel Pole – can be sourced locally through well drillers and steel recyclers.
- Lift Bracket – you need one for each pole in your mount. These are sold separately and can be reused on future installs.
- Chain Hoist – you need one for each pole in your mount. These are sold separately and can be reused on future installs.